FAQ

Not seeing a login form?
If you are experiencing an issue with logging in where the login form doesn't display and only a water droplet background is shown, first check that you...
Fri, 15 Mar, 2024 at 12:49 PM
View and update your credit card billing details
Payment processing occurs during registration and when you submit Test Reports to Water Suppliers that charge a fee. Typically this is done using the credit...
Tue, 26 Nov, 2019 at 10:16 AM
Can't submit a test report?
1.  Confirm you are use the FAST Tester app with Google Chrome 2. Log out of the app and login again 3. In 'My Account' press 'Synchronize...
Wed, 17 Feb, 2021 at 11:18 PM
Search for BFP Device by Serial Number
First, select the Water Supplier where the existing BFP device is located. Tap/click on the "Search By Serial Number" drop-down: Next...
Thu, 1 Apr, 2021 at 3:52 PM