Once a Customer is compliant by installing a required backflow preventer, satisfying the requirements of the facility assessment report or CCC Program requirements, how do I update the Customer’s account?

Created by Shawn Sanders, Modified on Mon, 23 Sep, 2019 at 8:16 PM by Shawn Sanders

After receiving a test report confirming the installation of a required backflow preventer;

In the customer account page;

Select Tracking tab, New, in Tracking Item drop downs select “Compliance Confirmation Received”,
Select the Date you received the Test Report, Time (if required) and then in “Details” field type or paste the details of the correspondence received. Eg. “received test report”
Click SAVE

In the Customers’ accounts page, in “Classification” (upper left) select the drop down and select HSC, MSC or LSC accordingly.