Customer Support

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Type information (facility name or address) in the Search Window (upper left screen top of master accounts list) Click the drop down arrow (by magnifying ...

Type information (serial number) in the Search Window (upper left screen top of master accounts list) Click the drop down arrow (by magnifying glass icon)...

Select “Reference” Tab (upper left screen), then “Facility Classifications” L,M,H,S,C and combinations of, are used to track the ongoing progress of the C...

In the Classification window (bottom left corner of main screen) Click on the drop down arrow Select the appropriate hazard classification. (Eg “H” will s...

A facility is compliant when they have complied with the minimum requirements as stipulated in the “minimum mandatory requirements” on the Facility Assessm...

Click on the sort Reminders button (mid-upper screen) Reminders window will open showing all pending reminders notices Click the Filter Accounts button. ...

Click on the Documents button (top page) Click Documents & Email Templates and select and open the appropriate notification to edit. Amend the templat...

Sort Customer account(s) (list left side column) according to their reminders. Single Customer Search and select an individual customer by double clickin...

Customer Accounts containing an Email address: Sort Customer account(s) (list left side column) according to their reminders. Single Customer Searc...