FAQ

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Mon, 29 Jul, 2024 at 10:53 AM
How do I search for a Customer Account?
Type information (facility name or address) in the Search Window (upper left screen top of master accounts list) Click the drop down arrow (by magnifying ...
Mon, 23 Sep, 2019 at 8:02 PM
How can I search for an existing Backflow Preventer?
Type information (serial number) in the Search Window (upper left screen top of master accounts list) Click the drop down arrow (by magnifying glass icon)...
Mon, 23 Sep, 2019 at 8:04 PM
How do I know what the Facility “Classification” acronyms mean?
Select “Reference” Tab (upper left screen), then “Facility Classifications” L,M,H,S,C and combinations of, are used to track the ongoing progress of the C...
Mon, 23 Sep, 2019 at 8:05 PM
How can I Sort Facilities by their Hazard Classification?
In the Classification window (bottom left corner of main screen) Click on the drop down arrow Select the appropriate hazard classification. (Eg “H” will s...
Mon, 23 Sep, 2019 at 8:06 PM
When is a facility Compliant?
A facility is compliant when they have complied with the minimum requirements as stipulated in the “minimum mandatory requirements” on the Facility Assessm...
Mon, 23 Sep, 2019 at 8:07 PM
How can I Sort Accounts by reminders?
Click on the sort Reminders button (mid-upper screen) Reminders window will open showing all pending reminders notices Click the Filter Accounts button. ...
Mon, 23 Sep, 2019 at 8:08 PM
How can I edit the documents & email cover template notifications?
Click on the Documents button (top page) Click Documents & Email Templates and select and open the appropriate notification to edit. Amend the templat...
Mon, 23 Sep, 2019 at 8:09 PM
How do I print reminders notices to be mailed?
Sort Customer account(s) (list left side column) according to their reminders. Single Customer Search and select an individual customer by double clickin...
Mon, 23 Sep, 2019 at 8:12 PM
How do I Email notices to Customers?
Customer Accounts containing an Email address: Sort Customer account(s) (list left side column) according to their reminders. Single Customer Searc...
Mon, 23 Sep, 2019 at 8:12 PM