FAQ

How do I Email notices to Customers?
Customer Accounts containing an Email address: Sort Customer account(s) (list left side column) according to their reminders. Single Customer Searc...
Mon, 23 Sep, 2019 at 8:12 PM
How do I cancel reminder notices for “BFP test required notices”?
Once a Test Report is manually Entered or Accepted through FAST TESTER the notifications will be canceled providing the backflow preventer passes.
Mon, 23 Sep, 2019 at 8:13 PM
How do I cancel “Facility Assessment Notices” after a Customer has replied to a previous notice indicating their intensions to install a backflow preventer?
In the Customer’s account page; Select Tracking tab Click New, and in Tracking Item drop down arrow, select “Received Reply to facility assessment notice...
Mon, 23 Sep, 2019 at 8:14 PM
If a Customer replies with a target date to have a backflow preventer installed in order to be compliant with a facility assessment survey report, how do I keep track of that date?
In the Customer’s account page; Select Tracking tab, New, in Tracking item drop downs select “Target Compliance Date”, Select the Date of target complian...
Mon, 23 Sep, 2019 at 8:14 PM
Once a Customer is compliant by installing a required backflow preventer, satisfying the requirements of the facility assessment report or CCC Program requirements, how do I update the Customer’s account?
After receiving a test report confirming the installation of a required backflow preventer; In the customer account page; Select Tracking tab, New, in Tr...
Mon, 23 Sep, 2019 at 8:16 PM
I have accidently Generated notifications to all Customer accounts! How can I correct this?
In the Batch Reports window, (Click on the Documents button (top screen), Click “View Batch Documents” the Batch report window will open). In the upper se...
Mon, 23 Sep, 2019 at 8:16 PM
I have accidently Generated an incorrect notification to an account or batch of sorted accounts! How can I correct this?
In the Batch Reports window, (Click on the Documents button (top screen), Click “View Batch Documents” the Batch report window will open). In the upper se...
Mon, 23 Sep, 2019 at 8:17 PM
How do I manually enter a new backflow preventer?
Check to ensure the BFP has not previously already been entered into FAST. From the test report, Search services address and/or serial number in the searc...
Mon, 23 Sep, 2019 at 8:18 PM
The Tester Name or Tester Certification does not appear in the Master FAST tester list?
The FAST Tester list is provided by the BCWWA and is updated every few months. MTS will upload this into the FAST system on a regular basis. You can still ...
Mon, 23 Sep, 2019 at 8:18 PM
How can I print a report showing the status of the CCC Program?
To track monthly progress reports. Print or save to computer, a program summary every month. Click “Reports” button (upper left screen) Click “Cross Conn...
Mon, 23 Sep, 2019 at 8:19 PM